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Privacy Policy

Privacy Policy

Last updated: 21/01/25

Armed Forces Injury Claims (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Armed Forces Injury Claims
Website: https://www.armedforcesinjuryclaims.co.uk
Email: hello@armedforcesinjuryclaims.co.uk
Address: 24–26 Buckle Street, Manchester, M41 8EJ

We are the data controller for the personal data processed through this website.

2. What Personal Data We Collect

a) Information you provide to us

When you contact us via our website, email, or other direct communication, we may collect:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Details relating to your enquiry or claim

  • Any other information you choose to share

You should not submit sensitive personal data unless it is necessary for your enquiry.

b) Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent on the site

  • Referral source

This data is used for analytical and performance purposes and does not directly identify you.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and requests for information

  • Communicate with you regarding your enquiry

  • Improve website performance and user experience

  • Monitor and analyse website usage

We do not use your data for unsolicited marketing.

4. Lawful Basis for Processing

Under UK GDPR, we process personal data based on:

  • Consent – where you submit a contact form or voluntarily provide information

  • Legitimate interests – to respond to enquiries and operate our website effectively

  • Legal obligations – where required by law or regulation

5. Contact Forms

If you submit an enquiry through our website:

  • Your information is transmitted securely

  • Data is used solely to respond to your enquiry

  • Information is not sold or shared with third parties for marketing

Enquiry data is retained only for as long as necessary to deal with the matter or meet legal requirements.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics collects anonymised data such as:

  • Pages visited

  • Time spent on pages

  • Interaction behaviour

This helps us improve usability and content. Google may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as Standard Contractual Clauses.

You can control or disable analytics tracking through your browser settings or Google’s opt-out tools.

7. Cookies

Our website uses cookies to:

  • Ensure core site functionality

  • Analyse website traffic and performance

You can manage or disable cookies via your browser settings. Disabling cookies may affect how the website functions.

A separate Cookie Policy may be provided where required.

8. Data Sharing

We do not sell or rent your personal data.

We may share data only with trusted service providers (such as analytics providers) where necessary and under appropriate data protection agreements.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

While we take security seriously, no internet transmission is completely secure.

10. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: retained while correspondence is active or legally required

  • Analytics data: retained in accordance with Google Analytics settings

11. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

12. Complaints

If you are unhappy with how your data is handled, you may complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.